We've been having some discussion about the future of our service points at our library. I think the most important thing is that we make sure we make a real plan with concrete objectives that lead us toward well-thought-out goals.
The Shifted Librarian's Visiting the Most Modern Library in the World is an example of an innovated library that keeps user's needs foremost, as all libraries should. This is a public library, so it is different from ours, but it might inspire some innovative user-centered ideas.
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